Frequently Asked Questions
Can you Stipple a non-Glock frame?
Not all polymers are the same. Black Glock frames are made from a special material that can be laser stippled with a Fiber laser like ours. All other frames are a nylon/fiberglass hybrid material that require a completely different type of laser than ours. If we put those frames under our laser they would tunr into a pile of goo. Therefore, we can only laser stipple Black Glock Frames.
Can you machine a non-Glock slide?
Our milling services are exclusively done by CNC milling. CNC milling requires a significant amount of 3D CAD development, programming and custom fixture creation prior to milling a slide. Currently, we have made this investment for Glock slides only. This applies to optic milling on non-Glock slides as well!
Do I have to ship through an FFL?
The short answer is no.
Federal Law permits firearm owners to ship their serialized parts into a licensed FFL for Service or Gunsmithing directly, without the need of going through a third party FFL. We are an FFL and your serialized parts gets logged into and out of our ATF Gunsmithing books. Once the work is completed, we are permitted by law to ship your serialized part directly back to you. We are only permitted to ship to the same address listed on our work order.
What is your lead time?
Lead times change daily based on new arrivals and throughput. They typically average around 4 weeks for standard offerings, but can be 6-8 weeks, or even longer, for custom work. The work we do is highly specialized and takes time. If you only have one firearm and are concerned about the length of time it may take to have it customized, we would recommend you consider purchasing a backup before considering the customization route.
Can i get a status report on my order?
Yes, status reports are sent via email automatically by our system. As your item moves though the process, the system is updated and you will receive email notification. Examples: “Your G19 frame has arrived and in the queue”, “Your slide has been milled for a Holosun 509T”, “Your Frame was prepped for laser stipple”, “Your frame has been laser stippled with our “Stinger” pattern”, etc.
Please do not call or email for status updates! We have a small crew and 100% of our efforts are focused on completing work thats here. Calls and emails requesting progress updates will go unanswered. Please remain patient and check your emails for regular updates from the system.
Do you offer LE/MIL? First Responder Discounts?
Yes, absolutely. We offer a 10% discount for LE/MIL/First Responders. Process your order as normal and do one of the following:
1. Send a copy of your Service ID to firstname.lastname@example.org and we will send you a 10% off MIL/LE discount code to use at checkout
2. Send a Branch, Unit or Department patch in with your order as we welcome new additions to our patch wall!!!!
Thank you for serving.
Can I pay extra to have my work completed sooner?
This question can be interpreted numerous ways. We’ll try to answer all of them so our position on this is crystal clear.
~ Are you willing to screw your other customers who have been waiting patiently for their items? Hell No.
~ Are you willing to work additional hours, above the 10-12 hrs per day, 7 days per week that you already work, to get my stuff done sooner? Nope.
~ Can you prioritize my work over others because I want it sooner? Not gonna happen.
~ But, it’s my only gun…see the previous response AND thats not our problem!
I'm local. Can I drop off and pick up?
Yes, however we are by appointment only. Appointments are scheduled during specific times every day and are only made via our online booking. You can make an appointment by clicking this link.
Do the stippling patterns look the same on all sized Glock frames?
No. The stippling patterns are not one size fits all. We do our best to “savor the flavor” of the stippling patterns design, but the pattern does alter based on the available real estate. If your curious how a particular pattern will look on the frame you have we suggest you scroll through our social media feeds to find a visual reference.
Are you a gun shop that I can visit?
We have a small showroom, but we don’t carry a traditional inventory firearms for sale. Our facility is primarily a manufacturing facility that is not conducive to walk in customers. For this reason, we are by appointment only as mentioned in the previous question.
Are you an FFL? Can I transfer a firearm I purchased online through you?
Yes, we are a 07 FFL (Manufacturer) with our SOT. We welcome local transfers of any firearm type including NFA items. If you are looking to have us conduct a transfer for you, please send us an email with the sellers info, your order number (if applicable) so that we can send them a copy of our paperwork.
Can you ship to a PO Box?
We can not ship any part with a serial number to a PO Box. If you are having frame work done, you must use a physical address at checkout. ATF mandates FFL’s performing Gunsmithing enter serialized parts into our ATF Gunsmithing log and return ship them to the physical address provided ONLY. Serialized parts must also ship with adult signature service.
We can, however, ship NON-SERIALIZED parts to PO Box’s. If you are only having slide work done, you can use a PO BOX address at checkout.
Whats your grippiest Laser Stippling texture?
We rate our stippling textures from Mild – Aggressive. Our most aggressive texture is our “80 Grit”. It is significantly more rough than skateboard grip tape.
Can you do NFA engraving?
Yes, absolutely. Visit our engraving page(s) to order. We offer a “while you wait” service for locals who prefer to bring their item in person.
You MUST place an order online prior to making a “While you wait NFA Engraving” appointment! It takes time to get the laser setup and we do this prior to your arrival.
Can I request changes to your milling or stippling patterns?
Yes, absolutely. Any modifications to our stock offerings will require entirely new CNC programing for that item. This is the case no matter how big or small the change request is. We bill at $150/hr for custom programming with a minimum of 1 hour billed.
Can you copy a design I found online?
We won’t copy someone else’s work. If you are looking to use someone else’s design as inspiration for custom work, thats acceptable, but if you want us to copy their work 100% we won’t do it. You are better off going to them directly for the work.
Can you use any logo for engraving or stippling?
The short answer is yes, but there is a HUGE caveat. You must be the intellectual property owner for us to use a logo that you provide. If you are not the intellectual property owner, we can not legally use another brands logo without their expressed written consent. You will need to provide a one time use authorization from the brand’s owner, on their letterhead for us to engrave or stipple a logo that you do not own. Any further questions about the legal use of a trademarked logo can be found HERE.
I selected EZ Ship for my order, why am I being asked about shipping again at checkout?
With our EZ Shipping service we send you a pre-paid and labeled box for the item you are having us work on. This will get your item to us.
The shipping option at checkout returns your completed item to you.
How much shipping insurance should I select at checkout?
You should select shipping insurance equal to the replacement value of your firearm + the value of the work we did for you.
EXAMPLE: The Glock 43X cost is $615 + $189 stippling + $75 Cerakote + $40 trigger guard undercut + $35 shipping = $954…insure for $1000.
We highly recommend not trying to cut costs by selecting low insured value. If you firearm or parts are lost or stolen during transit, you will only be reimbursed by the shipping company for the amount you insured for.
What happens if my firearm or parts are lost or stolen during shipping?
You need to do the following:
- Advise us as soon as possible that your item did not arrive. As an FFL, we must contact local authorities and the ATF when a serialized part is lost or stolen.
- Contact the shipping company and file a lost/stolen claim. (you will be provided your tracking number upon shipping) Provide all of your receipts for the contents of the package. (firearm purchase, as well as, receipt for the work we performed)
- Stay on top of the shipping company regarding your claim. Once your claim is processed and approved, you will be sent reimbursement for the insured value.
We are not responsible for items once they leave our facility! We will not chase the shipping company for you. We will not pursue reimbursement for insured value and we will not replace your parts if a shipping company looses them. We have no control over what happens when they leave our custody.
Customers looking for engraving should use the below .PDF's to communicate engraving location to us.